If there is damage to packaging but your merchandise are unaffected, make sure you know We'll adhere to up with our transport partners regardless. When there is any harm to your objects, We'll reply to the electronic mail to initiate the return procedure.
We will electronic mail your transport affirmation and monitoring info in 24 several hours of your order leaving the warehouse.
At the time your return is received and inspected, We're going to deliver you an email to notify you that We've got acquired your returned item. We will also notify you from the acceptance or rejection within your refund (Now we have to examine to be sure the item is in great Operating get and there isn't any signs of item damage). As soon as your return is authorized, your refund will be processed, in addition to a credit rating will instantly be placed on your bank card or original technique of payment, in three days to 3 weeks pending your payment technique and/or your lender's coverage.
Unused and Undamaged: The product has to be unused, undamaged, As well as in the identical situation that you just acquired it.
Working the unit within an enclosed Area without having proper air flow, resulting in overheating or incorrect combustion.
Any cost and availability data shown on Amazon Site(s), as applicable at enough time of purchase will implement to the acquisition of the products.
Most orders are processed within just 2-five organization times. Usually that doesn't contain weekends and holiday seasons. If we're going through a higher quantity of orders, shipments could be delayed by a few days.
We endorse tracking the shipping and delivery within your order. Inside the not likely occasion that the package deal states it has been delivered with the provider and you've got not received The BioFlame Xelo Wall Mount Fireplace your merchandise.
Order Cancellations: Orders canceled within 24 hours are absolutely free to cancel. So cancellations has to be made immediately. Orders canceled just after 24 several hours will incur a three% cancellation charge to cover credit card transaction expenses. To formally cancel an purchase, you need to get confirmation by using mobile phone or e mail.
The moment you spot your buy, you might get an buy confirmation e-mail. Therefore We've got obtained your order inside our system and preauthorized your charge card for the purchase.
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When you purchase a wall-mounted fireplace, you will get isolation mounting brackets to guarantee your fireplace installation is Protected and doesn’t hurt your wall.
You should make it possible for added days in transit for shipping and delivery. If there'll be a substantial delay in cargo within your purchase, we will Make contact with you via electronic mail or telephone.
It is obligated to produce a Observe on the shipping and delivery receipt if you discover any issues or damage to the packaging ahead of the shipping and delivery agent leaving. This will likely seen destruction like pallet breaks or shrink wrap torn or obvious destruction conveniently noticed.